Frequently Asked Questions
How long does shipping take?
We typically ship orders within 2–4 business days, and most packages arrive within 5–7 business days after that. You’ll receive tracking info as soon as your order is on its way—so you can follow the joy right to your doorstep!
Do you offer local pickup?
Yes we do—and our Porch Pickup is a fan favorite!
If you’re local to us (near [your town/city]), just select Porch Pickup at checkout. We’ll notify you when your order is ready and provide pickup instructions. It’s fast, free, and convenient—plus, you might even get a little surprise treat in your bag!
Do you offer returns or exchanges?
We want you to love what you ordered! If something doesn’t work out, we accept returns for store credit within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Just email us at [email protected] and we’ll guide you through it!
Where do your products come from?
We thoughtfully curate our collection from primarily U.S.-based businesses that align with our values of quality, beauty, and purpose. Every item is chosen with care and heart.
What does “shop with ‘banatude” mean?
We’re so glad you asked!
‘Banatude is our signature spirit: shopping with confidence, with heart, and with purpose. It’s about lifting ourselves up while empowering others—and looking fabulous while doing it.
Do you really give back with every sale?
Yes! A portion of every purchase goes to support the homeless through trusted outreach organizations. Your shopping truly makes a difference—and that’s the kind of beauty we’re here for.
How can I join your live sales?
Follow us on Facebook and Instagram, turn on notifications, and pop in during our live shows! It’s the heart of Jorbana—full of style, connection, and a whole lot of fun.